Still wondering?
We might have your answers.

For engraved pieces, send us a sharp picture of your fingerprint (or a picture of the entire paw of your dog/cat) by email following your order confirmation.

For molded pieces, follow the instructions to take your fingerprint or your dog/cat noseprint/pawprint at home and send back the molds to us. If you prefer, you can also visit one of our sales outlets to take your animal's imprint directly on site.

Need additional visual explanations? Find the detailed steps right here.

Yes, you can reach out to meet at one of our workspace locations, retail stores or at our upcoming events/pop-ups.

Yes, you can. Just select the amount of imprints before adding the product to your cart. You can even add up to 6 imprints on the Sigma tag charm. For any specific requests, feel free to contact us and we'll let you know what we can do for you.

You can find our kits and take your animal's imprint directly on site in one of the following pet stores or veterinary practices under the section "retailers" from this list.

The Huella Essentials pieces are engraved on the surface using diamond-point technology. The fingerprint comes from a vectorized scaled digital image.

The Terre d’Ambre jewels are molded from your real imprint (human or animal). The metal follows every detail of the mold, creating a more textured and organic look.

You can either visit your nearest jewelry store or one of our sales outlets to use a ring gauge. Measure the inside diameter of a ring and then refer to this table.
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Definitely. For any specific or custom requests you may have, feel free to send us your demand to info@huella-jewelry.com

Molded jewelry is made from 100% recycled 925 silver, vermeil (solid silver plated with a 5-micron layer of 18k gold) or 18k pure gold. Engraved jewelry is made of 925 sterling silver and gold-plated.

Yes, you can wear our jewelry in the shower. For vermeil jewelry, we advise you to remove it when you go into the sea or the swimming pool.

Find out more about how to care for your jewelry right here.

For any necessary repairs, we ask you to send us a photo of the damaged jewel to info@huella-jewelry.com so that we can send you a repair estimate.

For engraved jewelry, up to 10 working days from the day we confirm the pictures of your fingerprints.

For molded jewelry, approximately 20 working days from the day we receive the molds. If it is in Holiday season, such as Christmas, we reserve the right to extend the time delivery by 5 to 10 extras business days.

Free shipping is automatically applied for any minimum orders of 250 EUR in Belgium.

Yes, once your order has been confirmed and your parcel dispatched, you will receive an email from Bpost. We cannot be held responsible for any orders that are lost by mail service providers. For any interruptions to orders when in transit, please contact the shipping company directly, after receiving tracking number.

Customers are responsible of paying all import duties and/or taxes.

Our jewels are personalized and therefore cannot be refunded or exchanged once created.

Any personal information provided such as name, address, telephone number, email address, imprints, etc is strictly protected. We may ask for this information, if needed, to process orders accordingly. All personal data will be used only for the purpose of Huella Jewelry and furthering your experience, and will not be shared amongst any other company.

Still have questions? Email us at info@huella-jewelry.com