Returns, Refunds & Exchanges Policy
At Huella Jewelry, each piece is created with care and personalized using your unique imprint. Because of the bespoke nature of our jewelry, our return, refund, and exchange conditions differ from those applicable to standard, non-personalized products.
This policy explains the conditions under which an order may be cancelled, refunded, exchanged, or replaced.
Cancellations & Refunds
- Before receiving your imprint kit: A full refund is possible as long as your imprint has not yet been sent to us and no personalized production has begun.
- Within 7 days of receiving your imprint kit: If you have already received your imprint kit, you have 7 days from the date of delivery to request a refund. You may keep the imprint kit for future use. In this case, €30 corresponding to the cost of the imprint kit, as well as half of the initial delivery costs, will be deducted from your refund.
- After the 7-day period: After this 7-day period, monetary refunds are no longer available. However, if your imprint has not yet been sent to us and the production of your personalized jewelry has not started, we can offer you a voucher for the corresponding eligible amount, to be used toward a future Huella Jewelry purchase.
- Once your imprint has been sent: Once your imprint has been sent to us and the creation of your personalized jewelry has begun, your order becomes final and can no longer be cancelled, exchanged, or refunded. Due to the personalized and made-to-order nature of our jewelry, completed personalized pieces cannot be returned unless there is a confirmed production defect or issue on our side.
Exchanges & Production Issues
- Eligibility for Exchange: We only replace items if they are defective or damaged within the next 6 months after the purchase. If you need to exchange it for the same item, send us an email at info@huella-jewelry.com and send your item to the address provided.
- Exchange Process: Please contact us first to confirm that your item is eligible for exchange. Items sent back to us without first requesting an exchange will not be accepted.
Shipping Returns/Exchanges
- Shipping Costs: You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping Address: Please send your return or exchange to: Oppemstraat 29, 3080 Tervuren.
Non-Returnable Items
- Exceptions: not applicable.
Additional Information
- Questions: If you have any questions regarding our Returns and Exchanges Policy, please contact us.
